Refund policy

Damaged, defective, or incorrect items

Contact us at flexink81@gmail.com within 14 days after delivery if an item arrives damaged, defective, or materially different from what you ordered. Include your order number and clear photos or video showing the issue. We will review the evidence and, when approved, provide a replacement or refund.

Returns

Do not send an item back without written instructions from us. The return address, if a physical return is required, will be supplied after approval. Items sent without approval may not be accepted.

Change-of-mind requests

Because this launch uses made-to-order supplier fulfillment, we do not accept change-of-mind returns after fulfillment has begun. Contact us immediately if you need to request a cancellation; cancellation is not guaranteed once processing starts. This does not limit rights that cannot be excluded under applicable law.

Refunds

If approved, refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund. Original delivery failures caused by an incorrect address supplied by the customer are not automatically refundable.

Contact

Email flexink81@gmail.com and include your order number.